Managing employee grievances

Managing employee grievances

It’s always difficult when you have to deal with employee grievances, but our HR team are here to help.

Managing employee grievances

2,000+ UK businesses choose citrusHR’s friendly, flexible approach

It’s hard to hear that a member of the team isn’t happy and you have to deal with employee grievances, especially in a small business, where staff can be more tight knit.

Our HR support offering helps you make sure you are compliant with employment law and have the right HR policies in place to avoid grievances, but our team are there to help you, should one occur.

Experience and expertise

Our consultants will help you manage difficult situations. 

Avoid costly tribunals

Our goal is to prevent employee grievances spiralling out of control.

Remove uncertainty

We’ll help you put policies in place that make your business robust.

As seen in

The Guardian logo
The Guardian logo
The Guardian logo
The Guardian logo

As seen in

The Guardian logo
The Guardian logo
The Guardian logo
The Guardian logo

Preventing employee grievances

Our HR support team can assist you to:


  • Create and implement policies to avoid grievances in your small business
  • Advise you on ways to promote an inclusive, positive company culture with room for flexibility
  • Have a process in place to tackle grievances, should they occur


In the event of employee grievances


  • Grievances should always be taken seriously, regardless of personal opinion
  • We’ll help you identify evidence and understand how to tackle individual complaints
  • Our team will help you put processes in place to try and ensure a similar grievance won’t be raised again 

Types of grievances in the workplace

Because grievances can be about anything related to work, there’s no exhaustive list of what they cover. However, the types of grievance can be loosely grouped into the following categories:

  • Terms and conditions of employment
  • Health and safety
  • Work relations
  • Bullying and harassment
  • New working practices
  • Working environment
  • Organisational change
  • Discrimination


We recommend covering potential types of grievance in your grievance policy.


Building your Employee Grievance Policy


Our HR team are experts at helping small businesses implement Grievance Policies which lay out the process from first receiving a complaint to the issue being resolved.


We’ll guide you through employment law compliance and HR best practices to give you everything you need, and ensure you’re following the ACAS Code of Practice on Disciplinary and Grievance Procedures and supporting guide, Discipline and Grievances at Work.

Why choose our HR Support Service?

Terms that put you first

Monthly rolling contract, no lock-ins.

Personal touch

We’ll tailor everything we do to your needs.


Powerful HR software

HR that's fit for modern businesses.

Employment law experts

Our in-house legal team have decades of experience.

We're the trusted HR partner for 1000+ UK businesses

  • Lishmans LLP
  • Carpenter Box
  • Cloud Accountant
  • Redstone

Margaret Kilner headshot

"citrus HR is now thoroughly embedded in our accounting business. Staff can access their own records and it makes it easy to be really transparent. This really fits in with our company values and I get feedback from staff all the time about this being important to them.”

Margaret Kilner, Lishmans LLP, case study

Nathan Keely headshot

“The clients we have introduced to citrus HR are delighted. It adds great value to the offering we give our clients.”

Nathan Keely, Carpenter Box

“A valuable addition to our service, which blends seamlessly with our core accountancy business.”

Duncan Lloyd, Cloud Accountant

Claire Macarthur headshot

“citrus HR as a value-added service has now become a matter of course for us at Redstone.”

Claire Macarthur, Redstone

Talk To The HR & Payroll Experts

Our location

18E Charles Street,
Bath, BA1 1HX

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