Managing HR in a solicitors practice

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Managing HR in a solicitors practice

Patrick Cheshire is Office Manager at Gittins McDonald, a team of solicitors with expertise in conveyancing, family law, probate and crime, in charge of most day-to-day HR processes.

When Patrick joined the company, there were no clear HR processes in place, and he was faced with the task of joining up the dots and finding a straightforward system that everyone could rely on.

“The citrusHR team always give fantastic advice and reassurance.”

Here’s Patrick: “When I first started at Gittins McDonald, the firm had different HR processes in each of its offices which meant there were two different types of contracts, two ways of organising holidays and so on.

“The citrusHR experts helped to sort out the confusion and created one set of policies for all employees to use, which took away so much stress.

“In terms of the HR advice, I’ve had a few situations where I’ve been unsure of the right steps to take and so I’ve run the issue past the consultants first. They always give fantastic advice and reassurance.”

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“The software is easy to use and navigate, and the staff took to it really easily. It’s great for keeping all our HR admin in one place.

“We used to organise holidays in a spreadsheet, but now it’s so much simpler through the platform, especially because staff can do most of it themselves.

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“The sickness report is useful for tracking absence trends, and the staff directory gives me the contact information for all employees in seconds. Our performance and development process has also improved due to the customisable appraisal reports.

“I love how I’m not tied in with any long-term contracts, and the pricing structure is very reasonable for the quality of the service you get.”

Find out more about Gittins McDonald.