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Balancing friendly support with professional advice
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Louise Sherliker is Business Office Manager at Product Chain, a sales agency specialising in quality food and drink brands across the UK.

When Louise was faced with the responsibility of taking over the company’s HR, she wasn’t sure of where to start. Luckily, since signing up with citrusHR, she now feels that she has everything under control.

Here’s Louise: “The responsibility of dealing with HR landed on my plate and I didn’t have a very clear idea of what I should be doing. I was very much in the dark about what the correct processes should be for things like Health and Safety.

“We were previously with a large HR provider, but their approach was very formal, and they were always giving us very wordy documents and endless paper trails. It just made me more worried. Plus, it felt like we’d be charged a fortune every time we needed to contact them about something.

“We were looking for a new solution, so I did some online searching and found citrusHR. The website immediately spoke to me, as it was easy to use and so unlike the dull, serious websites of many other HR providers.”

“It’s a great balance of friendly support and professional advice.”

Software that brings peace of mind

“The citrusHR software is a very usable tool and has been beneficial to both us as an employer and to our employees. The sign-up process was really easy, and we could start putting our employees on it straight away.

“Previously, we had a very archaic system of recording holidays, which was so confusing. The software has made it much simpler, which is a real plus point.

“Having all of our useful documents in one place makes the software a great reference tool. Just yesterday I needed an induction checklist for a new starter, and it was right there ready for me to use.

“It’s also a bonus that we don’t need to worry about storing documents on our own internal drive and losing them somewhere, as they’re always secure in the citrusHR software.”

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Easing worries with attentive HR support

“Being able to ring up the citrusHR consultants is so helpful, and if they don’t know the answer to my query straight away, they always ring back later the same day with the correct response. The extra advice has been fantastic, and we’ve built up a really good working relationship.

“I always read the monthly updates that citrusHR sends out, as I’ll often see something that makes me think ‘That’s a good idea, could that be implemented in our business to make it better?’

“It’s so reassuring to finally know that I’m doing the right thing.”

 

Find out more about Product Chain.

If you’d like to find out more about how we can help your business with friendly HR support and easy to use HR software, give us a call on 0333 444 0165 or send us an email at info@citrushr.com. We’d love to find out more about your business.

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