CASE STUDY: Firststar Ltd

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Customer Stories
Managing HR in a publishing company: Firststar Ltd

Chris Colman is Company Director at Firststar Ltd. The publishing company runs QX, a free LGBTQI+ listings magazine based in London. Chris came onboard to citrus HR four years ago and is one of our many loyal customers.

The magazine has been a staple of London culture and nightlife since 1992, and the Firststar team are passionate about helping their readers find events that are worth knowing about.

Here’s Chris: “I started at Firststar nearly 10 years ago – the company looked dramatically different to how it is now!

“The marketplace has changed, the staffing structure has changed, and since then we’ve been able to implement a significant amount of flexible and remote working.

“Our primary responsibility has always been to our readers, as they use us as a tool to know everything that’s going on.”

“I can’t emphasise enough how helpful and spot-on the advice has been.”

Keeping a finger on the pulse

“I signed up with citrus HR four years ago as a direct response to a very tricky HR situation. We were already signed up to an HR service, but it wasn’t well structured, and they weren’t doing a good job of keeping me abreast of relevant changes to employment laws.

“We also didn’t have any kind of sickness or performance management in place, and I wanted access to advice and support that I knew I could rely on.

“Around the time I started looking for a new HR service, all of our systems at Firststar were moving online to a centralised database that was secured in the cloud.

“With citrusHR being cloud-based too, this fitted perfectly with the transition the company was making with its data storage. I was also impressed by the level of functionality and the competitive price point.”

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The confidence to do the right thing

“I recently needed reassurance as we were planning on restructuring the team, and the citrus HR consultants were so helpful. They guided me through the whole process, from putting together the right paperwork to giving advice via phone and email.

“Knowing the support is there, and at a price that doesn’t break the bank, is invaluable. I’m able to make informed decisions which would have been extremely daunting before, as being a small business means you don’t have expertise in every area of HR.

“I would recommend citrus HR because of the ease of access, the great price point and the quality advice. I really can’t fault the service in any way.”

Find out more about QX Magazine.

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If you’d like to find out more about how we can help your business with friendly HR support and easy to use HR software, give us a call on 0333 014 3888 or send us an email at info@citrushr.com.

We’d love to find out more about your business.